On-site Device and Media Data Eradication Service Frequently Asked Questions

The following is a list of questions frequently asked by customers and potential customers of Revert about Revert's On-site Device and Media Data Eradication Service.

Q: What reporting will I receive after the data eradication service is delivered?
A:

Revert supplies two (2) reports for eradication services. The first is a master service delivery report that covers all devices and media that are eradicated. The second report consists of individual certificates of eradication for each media item successfully eradicated. Both reports are delivered to the customer electronically in a non-editable PDF format.

Q: Does Revert use sourced labor?
A:

Revert does not source labor to other companies, choosing instead to incur all travel costs associated with sending Revert employees to the customer site.

Q: What certifications does Revert hold?
A:

Revert ensures compliance with more than 20 internationally-recognized and published data sanitization standards and guidelines that include, but are not limited to, the following:

  • United States Department of Defense (DoD) 5220.22-M (Sanitization) NISPOM
  • United States National Institute of Standards and Technology (NIST) Special Publication 800-88: Guidelines for Media Sanitization
  • United Kingdom HMG IA Standard No.5 (Sanitisation)
  • Communications Security Establishment Canada (CSE) Clearing and Declassifying Electronic Data Storage Devices – ITSG-06

Revert also has the capability to easily configure custom solutions that meet specific customer requirements.

Q: What sets Revert apart from other companies providing eradication services?
A:

Revert sets itself apart in the marketplace in the following ways:

  • Earning and maintaining certifications for their quality, environmental, and occupational health and safety management systems (ISO 9001:2008, ISO 14001:2004, and OHSAS 18001:2007)
  • Offering customers comprehensive, serialized reporting that is audit ready.
  • Having experience with nearly every storage system and magnetic media device on the market.
  • Maintaining state of the art service delivery processes to ensure successful and auditable service delivery.
Q: What is data "eradication"?
A:

Eradicate may be defined as “to remove (something) completely : to eliminate or destroy…”. Revert has introduced this verb to the mainstream to describe our standards-compliant data sanitization process and methodology that ensures personally identifiable information or confidential data on devices and media are rendered inaccessible, while ensuring the device and media can be reused. 

Q: What devices and media can be eradicated?
A:

Revert can deliver on-site data eradication for the following devices and media:

  • Enterprise and midrange disk storage systems
  • Enterprise and midrange servers
  • Virtual tape libraries
  • Content management systems
  • Content archive systems
  • Network equipment
  • Printers, copiers, and scanners
  • Desktops and laptops
  • Tablets and smartphones
  • Flash media, e.g. USB “thumb” drives
  • Loose hard disk drives and solid state disks (removed from devices)

It is generally cost-prohibitive to eradicate tape and optical media.

Q: How does the device and media data eradication process work?
A:

Revert sends a team and equipment to your location to deliver data eradication services in any of the following form factors:

  • Inside enterprise disk storage systems
  • Inside laptops, desktops, servers
  • Loose hard disk drives (not inside any equipment)

The actual setup required is determined by the unique circumstances of the project.

Q: Will the devices and media that are eradicated by reusable and undamaged?
A:

The eradication process is non-destructive. Any media that are successfully eradicated will be fully functional (with all data overwritten) following eradication. It must be noted; however, that some devices and/or media may require a factory-level reformatting and/or reconfiguration in order to be repurposed.

Q: How long does the eradication process typically take?
A:

While Revert cannot make this decision completely for you, Revert can offer the following services for media that fails eradication:

  • On-site Media Degaussing with off-site physical destruction and recycling (included in eradication pricing)
  • On-site Media Physical Destruction and Recycling using a purpose-built shredding truck (additional charges apply)
Q: What devices can Revert eradicate?
A:

Revert can eradicated data on nearly any type, model, or manufacturer of device.  

Q: Why and how would media fail the eradication process?
A:

Media typically fail eradication in three (3) ways:

  • The media does not spin up under power (hard failure)
  • A sector on the media cannot be overwritten (bad sectors failure)
  • A sector on the media cannot be verified to have been successfully overwritten (bad sectors failure)