On-site Disk Data Eradication Service Frequently Asked Questions

The following is a list of questions frequently asked by customers and potential customers of Revert about Revert's On-site Disk Data Eradication Service.

Q: What reporting will I receive after the data eradication service is delivered?
A:

Revert supplies two (2) reports for eradication services. The first is a master service delivery report that covers all systems and disk drives that were eradicated. The second report consists of individual certificates of eradication for each disk drive successfully eradicated. Both reports are delivered to the customer electronically in a non-editable PDF format.

Q: Does Revert use sourced labor?
A:

Revert does not source labor to other companies, choosing instead to incur all travel costs associated with sending Revert employees to the customer site.

Q: What certifications does Revert hold?
A:

Revert ensures compliance with more than 21 internationally-recognized and published data sanitization standards and guidelines that include, but are not limited to, the following:

  • United States Department of Defense (DoD) 5220.22-M (Sanitization) NISPOM
  • United States National Institute of Standards and Technology (NIST) Special Publication 800-88: Guidelines for Media Sanitization
  • United Kingdom HMG IA Standard No 5, Secure Sanitisation
  • Communications Security Establishment Canada (CSE) Clearing and Declassifying Electronic Data Storage Devices – ITSG-06

Revert also has the capability to easily configure custom solutions that meet specific customer requirements.

Q: What sets Revert apart from other companies providing eradication services?
A:

Revert sets itself apart in the marketplace in the following ways:

  • Earning and maintaining certifications for their quality, environmental, and occupational health and safety management systems (ISO 9001:2008, ISO 14001:2004, and OHSAS 18001:2007)
  • Offering customers comprehensive, serialized reporting that is audit ready.
  • Hands-on experience with nearly every storage system and disk drive on the market.
  • Maintaining state of the art service delivery processes to ensure successful and auditable service delivery.
Q: What is data "eradication"?
A:

Eradicate may be defined as “to remove (something) completely : to eliminate or destroy…”. Revert has introduced this verb to the mainstream to describe our standards-compliant data sanitization process and methodology that ensures personally identifiable information or confidential data on devices and media are rendered inaccessible, while ensuring the device and media can be reused. 

Q: What IT assets and storage media can be eradicated?
A:

Revert can deliver on-site data eradication for the following enterprise IT assets and storage media:

  • Enterprise and midrange disk storage systems
  • Enterprise and midrange servers
  • Virtual tape libraries
  • Content management systems
  • Content archive systems
  • Network equipment
  • Printers, copiers, and scanners
  • Desktops and laptops
  • Tablets and smartphones
  • Flash media, e.g. USB “thumb” drives
  • Loose hard disk drives (HDDs) and solid state disks (SSDs) (removed from devices)

It is generally cost-prohibitive to eradicate tape and optical media.

Q: How does the data eradication process work?
A:

Revert sends a team and equipment to your location to deliver on-site data eradication services in any of the following form factors:

  • Enterprise and midrange disk storage systems
  • Enterprise and midrange servers
  • Enterprise network appliances
  • Printers, copiers, scanners, fax machines
  • Desktops, laptops, tablets, smartphones, USB drives
  • Loose disk drives (not inside any equipment)

The actual setup required is determined by the unique circumstances of the project.

Q: Will the eradicated systems and disk drives be reusable and undamaged?
A:

The eradication process is non-destructive. Any disk drives that are successfully eradicated will be fully functional following eradication. It must be noted; however, that eradicated assets and/or disk drives may require a factory-level reformatting and/or reconfiguration in order to be repurposed.

Q: How long does the eradication process typically take?
A:

Project duration depends on several factors:

  • The number of systems to be eradicated, by vendor and model
  • The number of disk drives to be eradicated, by manufacturer, type, and capacity
  • Facility constraints, e.g. size of work area, power, working hours, etc.
Q: What assets and disk drives can Revert eradicate?
A:

Revert can eradicate data on nearly any type, model, or manufacturer of assets containing disk drives.  

Q: Why and how would disk drives fail the eradication process?
A:

Disk drives typically fail eradication in four (4) ways:

  • The disk drive does not spin up under power (hard failure)
  • The disk drive fails to initialize (failure to initialize)
  • A sector on the media cannot be overwritten (bad sectors failure)
  • A sector on the media cannot be verified to have been successfully overwritten (verification failure)