Problem:
Like any hardware, even the most advanced storage media can fail. When they do, simply discarding them isn’t an option. For every failed drive, there’s a crucial decision to make: return it for warranty credit or face significant financial penalties. While a standard hard disk drive (HDD) might cost hundreds of dollars if not returned, a single FMD can multiply that cost by orders of magnitude. Imagine hundreds or even thousands of these high-value drives failing in a large data center; the economic fallout quickly becomes staggering. Our customer required a reliable method to manage these failed FMDs, thereby avoiding substantial financial losses and maintaining their technological edge.
Challenges:
The core challenge revolved around securely and cost-effectively sanitizing these high-value FMDs on-site so that they could be returned to the vendor for warranty purposes. Unlike conventional HDDs or solid-state drives (SSDs), FMDs are a unique type of storage device that requires specialized capabilities for proper data erasure. The customer also faced the inherent complexity of ensuring complete data security and compliance for sensitive patient information before any device left their premises. Without a precise, vendor-certified method, they risked both financial ruin from unreturned drives and severe data breaches.
Results:
For this healthcare system, our service proved to be a game-changer, potentially saving them a remarkable $15,000 per FMD by enabling safe returns for warranty credit. In a recent visit, Revert successfully eradicated 21 out of 22 failed FMDs, completing the process in just a few days. This efficient and secure service enables customers to meet stringent compliance standards without compromising their budget. This partnership ensures that the healthcare system can continue to leverage innovative technology, achieve compliance, and effectively manage the total cost of ownership for its critical storage infrastructure.